Refund & Cancellation Policy

We aim to provide a seamless experience for our customers. Here’s everything you need to know about our Refund & Cancellation Policy for all FlyyGirl products, including ShowGirl looks, FlyyGirl digital products, and items from the FlyyGirl Boutique.


Refund Eligibility 

To be eligible for a refund, your item must meet the following criteria:

- For Fashion Items(from the Label and ShowGirl collections):
Must be returned within 7 days of delivery. Items must be unused, unworn, and in original condition with **all tags attached.

- For Rentals (FlyyGirl Rental items):
Must be returned in the same condition it was received, clean, and within the rental period. If the item has been used, a damage fee may apply.

- For THEEFLYYGIRLBAG Digital Products (eBooks, courses, planners, etc.):
These items are non-refundable due to the nature of digital goods. Once accessed or downloaded, they are final sale

If your item meets these criteria, you can proceed with the refund process outlined below.

Non-Refundable Items

Certain items are non-refundable. These include:

- Custom-Made or Special Order ShowGirl Items:
These items are final sale and cannot be returned or refunded.

- THEEFLYYGIRLBAG Digital Products:
All digital items, including eBooks, courses, workshops, and planners, are non-refundable once purchased and accessed.

- Damaged or Worn Fashion Items:
Items returned in worn, damaged, or altered condition are not eligible for a refund.

- Sale Items:

Sale items are final sale and cannot be refunded or exchanged. Please double-check the item details before purchasing sale products to ensure it meets your expectations.



Refund Process

To initiate a refund for eligible items:

1. Contact Us: Reach out to our customer support team at [insert contact email] within the eligibility period (7 days for fashion items, 3 days for defective products).

2. Return Approval: Our team will review your request and provide you with instructions on how to return the item. Please ensure the item is in original condition, unused, and with tags attached.

3. Return Shipping: If your item is eligible for a return, you will be responsible for the return shipping costs, except in cases of defective or damaged items, for which return shipping will be covered by us.

4. Inspection: Once we receive your return, we will inspect it to confirm it meets our return criteria.

5. Refund: After inspection, we will process your refund to the original payment method. Please note that shipping costs are non-refundable unless we made an error with your order.

Refund processing typically takes 5-7 business daysonce the return is received.


Defective or Damaged Products

If your item arrives defective or damaged, we’ll gladly offer a full refund or a replacement (depending on availability). To qualify for this:

- Contact us within 3 days of receiving the product.
- Provide clear photos of the damage or defect.
- Describe the issue in your email to [insert contact email].

If your item is confirmed to be defective or damaged, we will arrange for **return shipping at no cost to you.


Cancellation Policy for Rentals 

 
For FLYYGIRL Rentals, you can cancel your rental within 48 hours of placing the order. Cancellations made after 48 hours are subject to a 25% cancellation fee. Cancellations made within 24 hours of the rental date will be charged a 50% cancellation fee. No cancellations are allowed once the rental has been shipped.


Exchange Options

Currently, FLYYGIRL does not offer exchanges. If you would like a different item, please follow the return process and place a new order.


Contact Us

If you have any questions, concerns, or need assistance with your refund, return, or cancellation, please contact us at [insert contact email]. We’re here to help and ensure your experience with FlyyGirl is a luxury one!